This Cookie Policy explains how cookies and similar tracking technologies are used when a user accesses or uses the Snatch Casino platform. This document forms part of the broader data protection framework and should be read together with the Privacy Policy and the Terms and Conditions.
1. Scope and Application
This Cookie Policy applies to all users who access Snatch Casino services through any of the platform’s domains, including snatchcasino-canada.com and snatchcasinoca.com. By continuing to use the platform, the user acknowledges that cookies and similar technologies are used in accordance with this policy and applicable data protection laws.
Snatch Casino is operated by Goodwin N.V., a company incorporated under Curaçao law (registration number HE 404194), with its registered office at Abraham de Veerstraat 9, Willemstad, Curaçao. Data is processed in accordance with GDPR principles and Canadian privacy legislation where applicable to users.
2. What Are Cookies
Cookies are small text files stored on a user’s device (computer, tablet, or mobile phone) when the platform is visited. These files contain information that is retrieved during subsequent visits to enable specific functions, remember preferences, and support platform performance.
Similar technologies include web beacons, pixels, local storage objects, and software development kits (SDKs) that serve comparable purposes to cookies.
3. Types of Cookies Used
3.1 Strictly Necessary Cookies
Strictly necessary cookies are essential for the operation of the platform. They enable core functions such as account authentication, session management, security verification, and access to restricted areas of the service. Without these cookies, certain features cannot be provided. It is not possible to opt out of strictly necessary cookies while using the service.
3.2 Performance and Functionality Cookies
Performance and functionality cookies are used to optimize platform performance, remember user preferences (such as language settings and display options), and support smoother navigation. These cookies assist in understanding how users interact with the platform and in identifying technical issues.
3.3 Analytics Cookies
Analytics cookies collect aggregated and pseudonymized data about user behavior, including pages visited, time spent on the platform, and navigation patterns. This information is used to improve the structure of the service and the overall user experience. Third-party analytics providers may be engaged to process this data as processors under data processing agreements.
3.4 Security Cookies
Security cookies support fraud prevention, account protection, and compliance with regulatory obligations under the Curaçao eGaming License (1668/JAZ, OGL/2024/1668/0298). These cookies assist in detecting unauthorized access attempts and verifying user identity during sensitive operations.
4. Cookie Duration
Cookies used on the platform may be session-based or persistent.
- Session cookies: Deleted automatically when the browser is closed.
- Persistent cookies: Remain on the device for a defined period or until manually deleted. Retention periods vary depending on the cookie’s purpose, typically ranging from a few days to several years.
5. Third-Party Cookies
The platform may deploy cookies from third-party service providers, including:
- Cloud hosting and infrastructure providers
- Customer support software vendors
- Analytics and performance monitoring tools
- Payment processors and financial service providers (for transaction-related functions)
These third parties process data on behalf of the company under contractual data processing agreements. Third-party cookies are subject to the respective third party’s privacy practices. The company does not control how third parties configure their own cookies.
6. Your Cookie Choices
6.1 Browser Settings
The user may refuse or delete cookies through browser settings. Most browsers offer options to:
- Block all cookies
- Block third-party cookies only
- Delete cookies after each session
- Receive notifications before a cookie is stored
Disabling strictly necessary cookies will impair core platform functions, including login and account access.
6.2 Withdrawal of Consent
Where the use of cookies is based on user consent, that consent may be withdrawn at any time by adjusting browser settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
7. Data Collected Through Cookies
Cookies may collect and process the following categories of data:
- Device identifiers (IP address, browser type, operating system)
- Account identifiers (user ID, session tokens)
- Behavioral data (pages viewed, clicks, time stamps)
- Preference data (language, display settings)
- Security data (login attempts, verification status)
This data is processed in accordance with the Privacy Policy. Personal data collected via cookies is subject to the same retention periods, security measures, and user rights as other personal information processed by the company.
8. Data Sharing and Disclosure
Data collected through cookies may be shared with:
- Service providers and processors (cloud hosting, CRM, analytics platforms) under data processing agreements
- Payment processors and financial institutions for the execution of transactions
- Game providers (pseudonymized user IDs and gameplay data)
- Regulatory authorities (Curaçao Gaming Control Board) for compliance audits and investigations
- Legal and professional advisors under confidentiality obligations
- Law enforcement or government bodies when required by valid legal process
Cookie data or other personal information is not sold to third parties.
9. Cross-Border Data Transfers
Use of cookies may result in data being transferred to and processed in jurisdictions outside Canada, including Curaçao and countries where service providers operate. Such transfers are subject to appropriate safeguards in line with GDPR standards and Canadian privacy law.
10. Your Data Protection Rights
Users have the following rights regarding data collected through cookies:
- Access: Request a copy of personal data held about them.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of personal data, subject to legal retention obligations.
- Restriction: Request limitation of processing in certain circumstances.
- Portability: Receive personal data in a structured, commonly used format.
- Objection: Object to processing based on legitimate interests or for direct marketing.
- Automated decision-making: Request human review of decisions made solely through automated processing that significantly affect the user.
To exercise these rights, a request should be submitted to [email protected] with the subject line “Data Rights Request” and sufficient information for identity verification. A response will be provided within 30 days, with possible extension to 90 days for complex requests.
11. Retention Periods
Cookie data is retained as follows:
- Active accounts: For the duration of the account lifecycle.
- Closed accounts: Up to 5 years following account closure, as required by gambling regulations and anti-money laundering obligations.
- Self-exclusion records: For the exclusion duration plus 5 years.
12. Updates to This Policy
This Cookie Policy may be updated periodically to reflect changes in practices, technologies, legal requirements, or operational needs. Material changes will be communicated through the platform or by email. Continued use of the service after such updates constitutes acceptance of the revised policy.
13. Contact and Complaints
For questions or concerns regarding this Cookie Policy or the use of cookies, contact [email protected]. Inquiries are acknowledged within 5 business days, and a full response is provided within 30 days.
If a user is not satisfied with the response, a complaint may be escalated to:
- Office of the Privacy Commissioner of Canada
- The relevant provincial privacy commissioner
- A relevant European data protection authority (for EU/EEA residents)
For German users accessing playsnatch.org, complaints may be directed to the Bundesbeauftragter für den Datenschutz und die Informationsfreiheit (bfdi.bund.de).
This Cookie Policy is effective as of the date of publication and applies to all users of Snatch Casino services.